Support Deflection
- Answer from your policies, docs & FAQs, with citations
- Create tickets for edge cases with full context
- Multilingual replies with tone control
Chatbots that Deflect, Qualify & Delight
AI chatbot development for UK small businesses
We’re an AI chatbot development company in the UK, building text chatbots for small businesses and trades. Each bot answers questions from your own website and FAQs and captures enquiries day or night. Packaged bots run on your website and WhatsApp, from £300 + £29/mo. Slack, helpdesk and CRM integrations are bespoke builds, with retrieval, analytics and guardrails built in.
Answers from your own content
Website & WhatsApp packages
Every enquiry captured
Built for small businesses, trades & support teams
- Trades & Local Services
- Customer Support
- Lead Gen
- Appointments
- Docs & Knowledge
- B2B & SaaS
USE-CASES
What an AI Chatbot Can Do for Your Business
Swipe to browse
An AI chatbot for a small business earns its fee by turning visitors’ questions into enquiries you can call back. These are the jobs we build bots to do. The note below shows which come with a package.
Packaged bots cover website and WhatsApp enquiries, bookings and lead sync. Lead scoring, ticketing, webhooks and helpdesk integrations are bespoke builds. See chatbot packages
FOR TRADES
AI enquiry assistant for tradespeople
Enquiries keep arriving while you’re up a ladder, driving between jobs or finished for the day. Ring back that evening and the customer may already have booked someone else. An AI enquiry assistant sits on your website and handles that first conversation for you, in text, at any hour.
- Answers common questions (services, areas covered, how quoting works) from your own website and FAQs
- Takes the customer’s name, phone number and job details while you’re busy or out of hours
- Emails each lead to you, so you can call back when you’re free
- Works in text, on your website or on WhatsApp with the WhatsApp Bot (see our WhatsApp chatbot page). It doesn’t answer phone calls, so keep your number visible for anything urgent
The Enquiry Bot is £300 + £29/mo, or get a Business website and Enquiry Bot setup together in the Trades Starter Kit for £950. See more on websites and SEO for tradespeople.
Example Plumbing Co.Website assistant
- Customer: Hi, do you cover Harrogate? Our kitchen tap won’t stop dripping.
- Chatbot: Yes, we cover Harrogate. I can take a few details and the team will call you back. What’s your name?
- Customer: Sam Patel
- Chatbot: Thanks, Sam. What’s the best number to reach you on?
- Customer: 07700 900123
- Chatbot: Got it. I’ve sent your details to the team, and they’ll ring you when they’re off their current job.
New enquiry, emailed to you
- Name
- Sam Patel
- Phone
- 07700 900123
- Job
- Dripping kitchen tap
- Area
- Harrogate
HOW IT WORKS
How an AI chatbot for your website works
An AI chatbot for your website reads your own pages and FAQs, answers visitors’ questions in text and emails you the details of anyone who wants a quote. It’s only as good as what it learns from, so we start with your content rather than a template.
1. Trained on your content
We set it up using your website and FAQs, so its answers come from what you’ve already published.
2. Answers visitors
It sits on your website and replies to questions in plain language and in your tone, at any time of day.
3. Captures the enquiry
When someone wants a quote or a call back, it asks for their name, phone number and job details.
4. Sends you the lead
Each lead is emailed to you. The Business Bot can also add a booking link and sync leads to Google Sheets or your CRM.
YOUR DATA
How your chatbot handles enquiry data
- 1The bot collects what visitors type into it, including the name, phone number and job details they choose to share.
- 2Each lead is emailed to you. On the Business Bot, leads can also be sent to your Google Sheet or CRM.
- 3To write its replies, the bot sends conversation text to the AI model provider that powers it.
- 4The enquiries belong to your business, so your website’s privacy notice should mention the chatbot and how you use enquiries.
- 5Before going live, we’ll talk you through where conversation data is stored and agree how long it’s kept.
- The visitorTypes a question and any details they choose to share
- Your chatbotAnswers from your website and FAQs
- The AI model providerReceives the conversation text to write each reply
- YouGet each lead by email, or in your Google Sheet or CRM on the Business Bot
IDEAL FOR
Choosing an AI chatbot development company in the UK
Start with an honest fit check. A chatbot is worth it when people ask you the same questions every week and enquiries go unanswered while you work. It’s the wrong buy if there’s nothing written down for it to learn from.
- Tradespeople and small teams missing enquiries while on a job or out of hours
- High volumes of repeatable questions already answered on your website, in your docs or FAQs
- Support, sales or ops teams losing hours to first-response time
- An existing helpdesk, CRM or Google Sheet you want leads written into, not replaced
- Content worth grounding on: services, areas covered, policies, product docs, FAQs
- Happy to start small, with a packaged bot or a measured pilot, before a full rollout
Perfect fit
6- Tradespeople and small teams missing enquiries while on a job or out of hours
- High volumes of repeatable questions already answered on your website, in your docs or FAQs
- Support, sales or ops teams losing hours to first-response time
- An existing helpdesk, CRM or Google Sheet you want leads written into, not replaced
- Content worth grounding on: services, areas covered, policies, product docs, FAQs
- Happy to start small, with a packaged bot or a measured pilot, before a full rollout
Not right for
3- No written content to ground on. The bot needs source material, even if it’s just your website
- Answers that require regulated professional judgement without human review
- Expecting a bot to replace your team or your phone line. It handles the first conversation and passes the rest to you
Unsure whether your website or docs are ready to ground a bot? Send us a link or a doc set and we’ll tell you straight if it’s enough.
Ask us to review itOUTCOMES
What we aim for
These are the targets every bot is built around. For bespoke builds, the timeline below runs from agreed scope to a proven pilot in about 6 weeks.
Targets we build to
<5s
First response
Median time to a useful first reply
24/7
Availability
Replies on evenings, weekends and bank holidays
Answers cite sources
Every reply traceable to a source
6 wks
To pilot value
Measurable KPIs from the first pilot
- 01Days 1–3
Scope agreed
Use-cases, channels, tone and pilot KPIs are written down before anything is built, so the goalposts stay put.
- 02Week 1
Knowledge grounded
Your approved content is indexed with retrieval, reranking and freshness rules, so answers stay accurate.
- 03Weeks 2–3
Channels live
Website widget plus WhatsApp, Slack or other messaging channels, connected to your CRM, calendars and helpdesk.
- 04Weeks 3–6
Pilot proven
A/B tests and analytics show what’s working; you decide what to scale.
These are typical timelines. We confirm yours after scoping.
DELIVERABLES
What We Ship With Your Chatbot
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PROCESS
Five Steps from Scope to a Working Pilot
Swipe through the 5 stages
These are typical timelines. We confirm yours after scoping.
PRICING
AI chatbot packages and prices for small businesses
Every package is a text chatbot for your website, and the WhatsApp Bot adds WhatsApp. Each one has a one-off setup fee and a monthly fee. The monthly fee covers hosting and AI usage within fair use: 300 conversations a month on the Enquiry Bot, and 1,000 on the Business Bot and WhatsApp Bot. Go over the limit and we’ll talk to you about an upgrade first. There are no surprise charges.
Enquiry Bot
Answers questions on your website and captures enquiries while you work.
£300 + £29/mo
setup, then monthlyNo VAT added
- Trained on your website and FAQs
- Captures name, phone number and job details
- Emails you each lead
- Fair use: up to 300 conversations a month
Business Bot
Adds bookings, lead syncing and monthly tuning.
£600 + £49/mo
setup, then monthlyNo VAT added
- Everything in Enquiry Bot
- Booking link
- Google Sheets or CRM sync
- Monthly tuning
- Fair use: up to 1,000 conversations a month
WhatsApp Bot
For customers who would rather message you on WhatsApp.
From £900 + £69/mo
setup, then monthlyNo VAT added
- Enquiry Bot features on WhatsApp and your website
- Booking link
- Photos customers send are included in the lead email
- WhatsApp Business number setup
- Meta verification support
- Lead alerts
- Monthly tuning
- Fair use: up to 1,000 conversations a month
- Meta’s per-message fees are extra, passed on at cost
- Setup fees: 50% upfront, 50% on launch. Monthly fees are billed monthly, with 30 days’ notice to cancel. No VAT added.
- Not included: third-party and platform fees, such as Meta’s WhatsApp per-message fees (passed on at cost); work beyond the package scope, such as custom integrations.
- Meta charges per message on WhatsApp. As of October 2026, each business number gets 1,000 free service replies a month; template messages such as reminders are charged from the first one. Current rates are on Meta’s pricing page. How the WhatsApp Bot works with Meta’s platform, and when you need it, is on our WhatsApp chatbot page.
- Bigger jobs are bespoke AI chatbot development, scoped and quoted individually: Slack, Telegram or SMS channels, a multichannel bot, helpdesk or custom CRM integrations, or a knowledge assistant over internal documents. Bespoke projects (custom AI, web development and SEO projects): 50% upfront and 50% on completion up to £5,000; above £5,000, 40% upfront, then 30% and 30% at agreed milestones.
TECHNOLOGY
AI Chatbot Development Stack & Standards
Models & Retrieval
OpenAI
Hugging Face
Channels
WhatsApp
Slack
Telegram
Helpdesk & CRM
Zendesk
Intercom
HubSpot
Content & Automation
Notion
Zapier
WordPress
Shopify
Platform
Next.js
TypeScript
Vercel
Standards We Build To
Grounded answers with citations
Tone controls & safe fallbacks
Every enquiry captured and emailed to you
Multilingual support
Bespoke builds: PII redaction & structured tickets
Bespoke builds: analytics with deflection & CSAT, plus docs & playbooks for your team
EXAMPLE ENGAGEMENT
An example engagement, and how we’d approach it
EXAMPLE ENGAGEMENT
Assisted Sales Funnel
A website assistant, grounded in your own content, that asks qualifying questions and books calls. Anything unusual becomes a ticket, with a clear handover to your team.
How we’d approach it
- Answers grounded in your own content (RAG)
- Qualifying questions before a call is booked
- Tickets raised for anything the assistant can’t handle
- CRM-synced conversation summaries
EXAMPLE ENGAGEMENT
Assisted Sales Funnel
A website assistant, grounded in your own content, that asks qualifying questions and books calls. Anything unusual becomes a ticket, with a clear handover to your team.
How we’d approach it
- Answers grounded in your own content (RAG)
- Qualifying questions before a call is booked
- Tickets raised for anything the assistant can’t handle
- CRM-synced conversation summaries
GUIDES
Related guides
AI SolutionsAI Customer Support for Small Business: What to Automate and What to Keep Human
What a text chatbot should handle for a UK trade or clinic, what should always reach you, and how to start. Covers after-hours enquiries, common questions, quote details and booking requests.
12 min readRead
ChatbotsChatbots for Small Business: Turn FAQs Into Qualified Leads
Chatbots for small business, for UK trades and clinics: where a website chatbot helps, what it learns from, how to qualify enquiries, what it costs and why most fail.
13 min readRead
FAQ
Common Questions
How much does an AI chatbot cost?
The Enquiry Bot is £300 + £29/mo, the Business Bot is £600 + £49/mo, and the WhatsApp Bot starts at £900 setup + £69/mo. The monthly fee covers hosting and AI usage within fair use: 300 conversations a month on the Enquiry Bot, and 1,000 on the Business Bot and WhatsApp Bot. No VAT added.
Is an AI chatbot worth it for a small business?
Usually yes, if you answer the same questions again and again or miss enquiries while you’re on a job or out of hours. The Enquiry Bot answers from your website and FAQs and emails you every lead, from £300 setup + £29/mo. If your website rarely gets visitors, fix that first. A chatbot can’t answer people who never arrive.
What if we go over the conversation limit?
If you go over the limit, we’ll talk to you about an upgrade first. There are no surprise charges. We’ll look at your usage with you before anything changes. The monthly fee covers hosting and AI usage within fair use: 300 conversations a month on the Enquiry Bot, and 1,000 on the Business Bot and WhatsApp Bot.
Can we cancel the monthly fee?
Yes. Monthly fees are billed monthly, with 30 days’ notice to cancel. The setup fee is a one-off payment: 50% upfront, 50% on launch. On packaged bots, the monthly fee is what pays for us to host and run the bot. Your enquiries and conversation data belong to your business either way.
What does the WhatsApp Bot include?
Everything the Enquiry Bot does, on WhatsApp and your website, plus a booking link, photos customers send in the lead email, WhatsApp Business number setup, support with Meta’s business verification, lead alerts and monthly tuning. It starts at £900 setup + £69/mo and takes about 2–3 weeks to set up. Meta’s per-message fees are extra, at cost.
Does the chatbot answer phone calls?
No. It’s a text chatbot on your website (or on WhatsApp with the WhatsApp Bot). It answers questions and captures enquiries in writing, and emails each lead to you. Keep your phone number visible on your site for anything urgent.
What happens to the enquiry data?
The bot collects what visitors choose to type, usually a name, phone number and job details. Leads are emailed to you, and the Business Bot also sends them to your Google Sheet or CRM. The bot’s AI model provider processes conversation text to write replies. Your privacy notice should mention the chatbot, and we’ll explain where data is stored before launch.
Who pays WhatsApp’s fees?
You do, at cost. Meta charges per message on WhatsApp. As of October 2026, each business number gets 1,000 free service replies a month, sent within 24 hours of a customer’s message. After that, and for template messages such as reminders, Meta charges for each one. We pass the fees on without a mark-up.
What makes your chatbot different?
Every bot answers from your approved content (RAG), with citations, and every conversation is built to end in a captured enquiry. When it isn’t sure, it takes the visitor’s details instead of guessing. Bespoke builds add analytics and guardrails tuned to your KPIs, so you can see it working.
Which channels can we use?
Our packages cover your website (Enquiry Bot and Business Bot) and WhatsApp plus your website (WhatsApp Bot). Slack, Telegram, SMS and multichannel bots are bespoke builds, and we integrate with CRMs, calendars and helpdesks like Zendesk and Intercom. Every channel is text-based, and none of our bots answer phone calls.
How do you prevent wrong or unsafe answers?
Every bot sticks to your approved content and falls back to taking the visitor’s details when it isn’t sure, rather than guessing. Answers stay tied to your sources, with citations where applicable. Bespoke builds add content filters, allow/deny lists and PII redaction.
Can it book meetings and capture leads?
Yes. Every bot captures leads and emails them to you. The Business Bot and WhatsApp Bot add a booking link so customers can book a call in your calendar, and the Business Bot syncs leads to Google Sheets or your CRM. Bespoke builds can qualify, schedule against several calendars and push structured data into your CRM.
Who owns the data and the bot?
Your enquiries and conversation data belong to your business. On packaged bots, we host and run the bot for the monthly fee. On bespoke builds, repos and configs live under your organisation, with documentation and playbooks for handover.
Do you also build broader AI/ML solutions?
Yes. Our AI Solutions service covers classification, regression, forecasting, NLP and computer vision, built as bespoke projects. If the job is sorting, predicting or reading data rather than talking to customers, that’s the page to start with.
Is VAT added to your prices?
No. CodeKodex isn’t VAT-registered, so no VAT is added to any of our prices.
Pilot in weeks, not quarters
Ready to put an AI chatbot on your website?
Start with a packaged bot for your website or WhatsApp, from £300 setup + £29/mo, or go bespoke for Slack, helpdesk and custom CRM integrations. Either way, the bot answers from your own content and every enquiry lands in your inbox.
- Reply within one business day
- You own the code and assets
- Fixed-scope proposal in 48h
GET STARTED
Tell Us What Your Chatbot Should Do
Missing enquiries, buried in support questions or chasing bookings? Send us your website, channels and systems. We’ll recommend a package or scope a bespoke build, and reply within one business day.
- 1
We read it properly
A real person reviews your notes and comes back within one business day.
- 2
Book a free 30-minute call if it’s useful
We go through what you need, your budget and your deadline, then tell you honestly which option fits.
- 3
Fixed-scope proposal
Scope, milestones and pricing in writing within 48 hours of the call.
Hours
Mon–Fri, 9am–5pm UK time
Working style
Remote-first, timezone friendly