Support Deflection
- Answer from policy, docs & FAQs with citations
- Create tickets for edge cases with full context
- Multilingual replies with tone control
Chatbots that Deflect, Qualify & Delight
On-brand assistants grounded in your content—web, WhatsApp and Slack—built with retrieval, analytics and guardrails so you can cut response times and grow revenue without losing control.
RAG over your knowledge
Multichannel ready
Analytics & KPIs
Built for support, sales & ops teams
- Customer Support
- Lead Gen
- Appointments
- Docs & Knowledge
- B2B & SaaS
USE-CASES
What Your Bot Can Do
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IDEAL FOR
Who This Service Is For
- High volumes of repeatable questions already answered somewhere in your docs
- Support, sales or ops teams losing hours to first-response time
- Existing helpdesk or CRM you want the bot to write into, not replace
- Content worth grounding on: policies, product docs, knowledge base, FAQs
- Willingness to run a measured pilot before a full rollout
Perfect fit
5- High volumes of repeatable questions already answered somewhere in your docs
- Support, sales or ops teams losing hours to first-response time
- Existing helpdesk or CRM you want the bot to write into, not replace
- Content worth grounding on: policies, product docs, knowledge base, FAQs
- Willingness to run a measured pilot before a full rollout
Not right for
3- No written knowledge to ground on — the bot needs source material
- Answers that require regulated professional judgement without human review
- Expecting a bot to replace a support team rather than extend one
Unsure whether your content is ready to ground a bot? Send us a link or a doc set and we’ll tell you honestly.
Ask us to review itOUTCOMES
Proven Impact
<5s
First response
Median time to a useful first reply
24/7
Availability
No queue and no office hours
100%
Cited answers
Every reply traceable to a source
6 wks
To pilot value
Measurable KPIs from the first pilot
- 01Days 1–3
Scope agreed
Use-cases, channels, tone and pilot KPIs written down before anything is built.
- 02Week 1
Knowledge grounded
Approved sources indexed with retrieval, reranking and freshness policies set.
- 03Weeks 2–3
Channels live
Widget plus messaging channels connected to CRM, calendars and your helpdesk.
- 04Weeks 3–6
Pilot proven
A/B tests and analytics show what works; you decide what to scale.
DELIVERABLES
What We Ship
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PROCESS
A Clear Path from Pilot to Value
Swipe through the 5 stages
TECHNOLOGY
Our Stack & Standards
Models & Retrieval
OpenAI
Hugging Face
Channels
WhatsApp
Slack
Telegram
Helpdesk & CRM
Zendesk
Intercom
HubSpot
Content & Automation
Notion
Zapier
WordPress
Shopify
Platform
Next.js
TypeScript
Vercel
What You Get by Default
Grounded answers with citations
PII redaction & tone controls
Structured ticket creation
Multilingual support
Analytics with deflection & CSAT
Docs & playbooks for your team
CASE STUDY
From FAQs to Qualified Meetings
CASE STUDY
Assisted Sales Funnel
A RAG-powered site assistant qualified visitors, booked calls and wrote tickets for exceptions—lifting conversion while shrinking queue volume.
- Seconds to first reply
- More meetings booked
- High FAQ deflection
- CRM-synced summaries
CASE STUDY
Assisted Sales Funnel
A RAG-powered site assistant qualified visitors, booked calls and wrote tickets for exceptions—lifting conversion while shrinking queue volume.
Before
- Long first response time
- Low meeting conversion
- Repetitive FAQ tickets
- Unstructured transcripts
After
- Seconds to first reply
- More meetings booked
- High FAQ deflection
- CRM-synced summaries
FAQ
Common Questions
It’s grounded in your approved content (RAG) with citations, and ships with analytics and guardrails so it actually drives KPIs.
Web widget, WhatsApp, Slack, Telegram and SMS. We also integrate with CRMs, calendars and helpdesks like Zendesk and Intercom.
Content filters, allow/deny lists, PII redaction and safe fallbacks. Answers stay tied to your sources with citations where applicable.
Yes. The bot can qualify, schedule against your calendars and push structured data into your CRM.
You do. Repos and configs live under your organisation, with documentation and playbooks for handover.
Yes—classification, regression, forecasting, NLP and computer vision. See our AI Solutions service.
Pilot in weeks, not quarters
Ready to launch an on-brand assistant?
We’ll ground it in your content, wire your channels, and prove value fast—then keep improving with analytics and playbooks.
- Reply within one business day
- You own the code and assets
- Fixed-scope proposal in 48h
GET STARTED
Tell Us About Your Use-Case
Support deflection, lead capture, booking? Which channels and which systems? We’ll reply within one business day.
- 1
We read it properly
A real person reviews your notes and comes back within one business day.
- 2
30-minute scoping call
We pressure-test goals, constraints and timelines. No slide deck.
- 3
Fixed-scope proposal
Scope, milestones and pricing in writing within 48 hours of the call.